topic Re: WiFi is not working in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-is-not-working/m-p/5151303#M535678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4545791">@NikiAtkinson</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Nov 2025 16:26:13 GMT caesarome 2025-11-25T16:26:13Z WiFi is not working https://helpforum.sky.com/t5/Broadband/WiFi-is-not-working/m-p/5151175#M535660 There are only 2 lights on my fibre box - there should be 3. Nothing is connecting to the broadband Tue, 25 Nov 2025 13:45:33 GMT https://helpforum.sky.com/t5/Broadband/WiFi-is-not-working/m-p/5151175#M535660 NikiAtkinson 2025-11-25T13:45:33Z Re: WiFi is not working https://helpforum.sky.com/t5/Broadband/WiFi-is-not-working/m-p/5151303#M535678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4545791">@NikiAtkinson</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Nov 2025 16:26:13 GMT https://helpforum.sky.com/t5/Broadband/WiFi-is-not-working/m-p/5151303#M535678 caesarome 2025-11-25T16:26:13Z