Connection dropping

Vici2 — Tue, 25 Nov 2025 10:29:25 GMT

Hello my internet connection keeps dropping. It does not appear to have been stable since it was set up. I work from home and had two issues last week using zoom where it dropped numerous times. My previous package was more stable and it was not full fibre and only 150mb please advise all tests just show good yet devices are showing two bars on wifi

Re: Connection dropping

caesarome — Tue, 25 Nov 2025 12:11:23 GMT

@Vici2

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

topic Connection dropping in Broadband

Connection dropping

Re: Connection dropping