topic Re: Internet down in Broadband

Internet down

Jack666 — Tue, 25 Nov 2025 00:30:17 GMT

Saying connected and showing good download speed on app but box has red light visible and giving off no data or signal what so ever

Re: Internet down

Kazzy2211 — Tue, 25 Nov 2025 00:32:32 GMT

Having the same issue

Re: Internet down

PG2703 — Tue, 25 Nov 2025 00:33:20 GMT

Same for me too

Re: Internet down

Kay1685 — Tue, 25 Nov 2025 00:35:08 GMT

Same ours is telling me its all good yet hub is just flashing green and nothing will connect

Re: Internet down

Ca46 — Tue, 25 Nov 2025 00:35:16 GMT

Same for me

Re: Internet down

Hannah8j — Tue, 25 Nov 2025 00:36:12 GMT

Same here. So annoying. App says everything is fine but nothing can connect.

Re: Internet down

Serena4 — Tue, 25 Nov 2025 00:37:42 GMT

Same thing here box showing red but app saying the service is fine

Re: Internet down

Miaec — Tue, 25 Nov 2025 00:38:31 GMT

I've got the same issue

Re: Internet down

Mummy1302 — Tue, 25 Nov 2025 00:39:55 GMT

Mine is down also. Box is red west lothion

Re: Internet down

Ca46 — Tue, 25 Nov 2025 00:41:08 GMT

I've restarted my router and still didn't help. I have a red light on my box 😩😩😩

Re: Internet down

Jordan1998B — Tue, 25 Nov 2025 00:41:20 GMT

Mine is showing red light on LOS

Re: Internet down

crook — Tue, 25 Nov 2025 00:45:41 GMT

Mine is down too

happened a few times over the last week at this time of night

Re: Internet down

Ca46 — Tue, 25 Nov 2025 00:47:35 GMT

Mines back up and running now after restarting

Re: Internet down

DaveB1271 — Tue, 25 Nov 2025 00:51:01 GMT

This happened yesterday too. I just went to bed and working by morning.
The service has been poor all week. Something must be going on that they're not telling anyone about.

Re: Internet down

Daniel0210 — Tue, 25 Nov 2025 04:09:53 GMT

When there are broadband issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. You don't receive advance notification of this from Sky or Openreach.

Hopefully it'll be back up and running before 7am.