topic Re: Broadband dropping in Broadband

Broadband dropping

AmberLou84 — Tue, 25 Nov 2025 00:18:55 GMT

I left talk talk due to constantly dropping I - and then being out so many times and the problem persisting

Now with Sky and the same thing is happening.

Full fibre is available but for £12 more than they're offering to new customers WHY?!?

Re: Broadband dropping

rirwin149 — Tue, 25 Nov 2025 00:23:44 GMT

Might be an issue tonight, mine has also dropped out and none of the steps mentioned in their online help are doing anything. Hopefully up and running again shortly.

Re: Broadband dropping

AmberLou84 — Tue, 25 Nov 2025 00:45:56 GMT

No this happens ALL THE TIME

It is not isolated to tonight

Re: Broadband dropping

Blueberryhuh — Tue, 25 Nov 2025 00:49:30 GMT

Your wifi is down also??

Re: Broadband dropping

Ady1060 — Tue, 25 Nov 2025 00:56:19 GMT

My broadband is also out this is the second time in a row starts with red light in lor then a fight to get reconnected

Re: Broadband dropping

Daniel0210 — Tue, 25 Nov 2025 04:15:42 GMT

When there are broadband issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. You don't receive advance notification of this from Sky or Openreach.

Hopefully it'll be back up and running before 7am.

@AmberLou84 wrote:
Full fibre is available but for £12 more than they're offering to new customers WHY?!?

@AmberLou84

Better discounts are offered to new customers as an incentive for them to join. Most providers now do this. You'll have probably benefited from such offers in the past.

If you choose to leave and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer and gain the benefits available at that time.