https://helpforum.sky.com/t5/Broadband/Why-does-my-internet-keep-disconnecting/m-p/5150763#M535480 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4545280">@Tara63</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 24 Nov 2025 23:00:49 GMT caesarome 2025-11-24T23:00:49Z https://helpforum.sky.com/t5/Broadband/Why-does-my-internet-keep-disconnecting/m-p/5150742#M535471 <P>my wifi box keeps flashing orange but when I check the connection on the app it's saying everything is fine when it's not. When the WiFi doesn't work neither does my mini box in my children's bedroom it's ridiculous&nbsp;</P> Mon, 24 Nov 2025 22:30:07 GMT https://helpforum.sky.com/t5/Broadband/Why-does-my-internet-keep-disconnecting/m-p/5150742#M535471 Tara63 2025-11-24T22:30:07Z https://helpforum.sky.com/t5/Broadband/Why-does-my-internet-keep-disconnecting/m-p/5150763#M535480 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4545280">@Tara63</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 24 Nov 2025 23:00:49 GMT https://helpforum.sky.com/t5/Broadband/Why-does-my-internet-keep-disconnecting/m-p/5150763#M535480 caesarome 2025-11-24T23:00:49Z