https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5150639#M535431 <P>My broadband stopped working. On devices it says the connection has dropped and I've to connect directly to the phone and not the fibre but I can't do that as I don't have the connections to do so&nbsp;</P> Mon, 24 Nov 2025 20:39:47 GMT Rbutler 2025-11-24T20:39:47Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5150639#M535431 <P>My broadband stopped working. On devices it says the connection has dropped and I've to connect directly to the phone and not the fibre but I can't do that as I don't have the connections to do so&nbsp;</P> Mon, 24 Nov 2025 20:39:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5150639#M535431 Rbutler 2025-11-24T20:39:47Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5150643#M535433 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4545186">@Rbutler</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 24 Nov 2025 20:42:03 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5150643#M535433 GD1 2025-11-24T20:42:03Z