https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5150625#M535423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3740069">@Berms95</a>&nbsp;</P> <P>As you are only talking to other Sky customers here and not Sky support then we can not see any notes on yur file.</P> <P>&nbsp;</P> <P>If you have already reported this then you need to chase them up to find out what is happening.</P> Mon, 24 Nov 2025 20:29:07 GMT caesarome 2025-11-24T20:29:07Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5150620#M535418 <P>Please see notes on my file my broadband/wifi is either not working or running slow I reported this a couple weeks ago yet nothing has been done I work from home &amp; have been having to hotspot from my phone which is terrible I am paying for the best fibre package &amp; not received it</P> Mon, 24 Nov 2025 20:23:49 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5150620#M535418 Berms95 2025-11-24T20:23:49Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5150625#M535423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3740069">@Berms95</a>&nbsp;</P> <P>As you are only talking to other Sky customers here and not Sky support then we can not see any notes on yur file.</P> <P>&nbsp;</P> <P>If you have already reported this then you need to chase them up to find out what is happening.</P> Mon, 24 Nov 2025 20:29:07 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5150625#M535423 caesarome 2025-11-24T20:29:07Z