topic Re: 8 days WiFi down in Broadband

8 days WiFi down

Chlo98 — Mon, 24 Nov 2025 19:41:54 GMT

Our WiFi hasn't worked since 16/11 & we keep getting told the issue has been "fixed" but when we get home it's still not working. It worked for half an hour today before not working again and the app keeps saying "connection looks good" - there's been no communication on what's being done to rectify it and I keep having to call to tell them it's not working to no fix

Re: 8 days WiFi down

caesarome — Mon, 24 Nov 2025 19:46:32 GMT

@Chlo98

Since the issue has been "fixed" have you tried a reboot of your hub at the mains ?

Re: 8 days WiFi down

Daniel0210 — Mon, 24 Nov 2025 19:47:29 GMT

@Chlo98

Unfortunately if this is an intermittent issue it's harder for Openreach to find/fix it.

Re: 8 days WiFi down

Chlo98 — Mon, 24 Nov 2025 20:07:39 GMT

Yeah we've tried but no luck 😭