https://helpforum.sky.com/t5/Broadband/No-network-connection/m-p/5150549#M535387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4544967">@Sharon4579</a>&nbsp;Is the hub showing you that see the link below.</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <EM><STRONG>Full Fibre then the lights on the OR/CF ONT</STRONG></EM> also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and if possible the second one below this!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby <STRONG>if enough time has passed for a fault condition to be displayed by the software test!</STRONG> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P> Mon, 24 Nov 2025 19:27:20 GMT JimM1 2025-11-24T19:27:20Z https://helpforum.sky.com/t5/Broadband/No-network-connection/m-p/5150447#M535354 <P>I have tried to fix the problem by network set up and it won't connect however when I checked the &nbsp;app it states that all is fine. What else can I do please&nbsp;</P> Mon, 24 Nov 2025 17:27:38 GMT https://helpforum.sky.com/t5/Broadband/No-network-connection/m-p/5150447#M535354 Sharon4579 2025-11-24T17:27:38Z https://helpforum.sky.com/t5/Broadband/No-network-connection/m-p/5150549#M535387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4544967">@Sharon4579</a>&nbsp;Is the hub showing you that see the link below.</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <EM><STRONG>Full Fibre then the lights on the OR/CF ONT</STRONG></EM> also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and if possible the second one below this!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby <STRONG>if enough time has passed for a fault condition to be displayed by the software test!</STRONG> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P> Mon, 24 Nov 2025 19:27:20 GMT https://helpforum.sky.com/t5/Broadband/No-network-connection/m-p/5150549#M535387 JimM1 2025-11-24T19:27:20Z