topic SkyPod not connecting in Broadband

SkyPod not connecting

APL — Mon, 24 Nov 2025 12:15:24 GMT

SkyPod does not connect via Wifi no matter where i position it in the house, even in a 3-bar area. Have tried all recommended steps.

Is there a hard reset button?

Re: SkyPod not connecting

JimM1 — Mon, 24 Nov 2025 12:48:14 GMT

@APL Don't think there is any physical reset's on a sky Pod! May be worth calling sky to see the pod is attached to the account etc!

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: SkyPod not connecting

APL — Tue, 09 Dec 2025 13:25:54 GMT

Thanks.

I ended up getting a Sky engineer to come in. He managed to connect the old pod

and connect an additional pod to boost the wifi signal. It could not connect via the MySky App without his intervention. I don't know why but he had to rectify it via access to the Sky central database.

Re: SkyPod not connecting

JimM1 — Tue, 09 Dec 2025 14:01:56 GMT

@APL Sounds like a double win though, the original needed sky account looked at, and you got additional with the Engineer visit, good Engineer will not miss much or get foxed by it all!