Broadband

McG87 — Mon, 24 Nov 2025 10:24:39 GMT

Hello, my broadband and internet has stopped working. Have I plugged and disconnected many times and it is saying that there are no known issues in the area. Please can you support.

Re: Broadband

GD1 — Mon, 24 Nov 2025 10:28:12 GMT

@McG87 If there is aknown issue/outage then Sky will already be aware. What support are you asking for as this is a customer helps customer community.

We can't fix an outage nor speed up a resolution, neother would Sky be able to do that.

Re: Broadband

Daniel0210 — Mon, 24 Nov 2025 10:47:22 GMT

@McG87
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

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