https://helpforum.sky.com/t5/Broadband/Sky-Max/m-p/5149656#M535206 <P>Installed new sky max router, our sky mobile phones keep dropping off . This morning when i go to settings i cannot even find my router.</P><P>&nbsp;</P><P>run tests, all says ok.</P><P>&nbsp;</P><P>any ideas?</P> Mon, 24 Nov 2025 06:13:09 GMT Ross2020 2025-11-24T06:13:09Z https://helpforum.sky.com/t5/Broadband/Sky-Max/m-p/5149656#M535206 <P>Installed new sky max router, our sky mobile phones keep dropping off . This morning when i go to settings i cannot even find my router.</P><P>&nbsp;</P><P>run tests, all says ok.</P><P>&nbsp;</P><P>any ideas?</P> Mon, 24 Nov 2025 06:13:09 GMT https://helpforum.sky.com/t5/Broadband/Sky-Max/m-p/5149656#M535206 Ross2020 2025-11-24T06:13:09Z https://helpforum.sky.com/t5/Broadband/Sky-Max/m-p/5149813#M535228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3110772">@Ross2020</a>&nbsp;Look at the sky Hub lights, if anything else is connected then it may just be that device you are trying to coonect with to the hub!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Mon, 24 Nov 2025 08:31:06 GMT https://helpforum.sky.com/t5/Broadband/Sky-Max/m-p/5149813#M535228 JimM1 2025-11-24T08:31:06Z