https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5149574#M535168 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458729">@Lyndsey23</a>&nbsp;see below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>or&nbsp;</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 23 Nov 2025 21:49:33 GMT JimM1 2025-11-23T21:49:33Z https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5149549#M535162 <P>My internet on the hub has a solid orange light, I have tested and there is no known issues</P> Sun, 23 Nov 2025 20:57:38 GMT https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5149549#M535162 Lyndsey23 2025-11-23T20:57:38Z https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5149574#M535168 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458729">@Lyndsey23</a>&nbsp;see below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>or&nbsp;</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 23 Nov 2025 21:49:33 GMT https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5149574#M535168 JimM1 2025-11-23T21:49:33Z