topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5149481#M535141 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543857">@Bilanu</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 23 Nov 2025 19:37:42 GMT caesarome 2025-11-23T19:37:42Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5149376#M535114 <P>No internet connection show when connecting on wifi and the speed is really slow you need to do something please</P> Sun, 23 Nov 2025 17:40:14 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5149376#M535114 Bilanu 2025-11-23T17:40:14Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5149481#M535141 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543857">@Bilanu</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 23 Nov 2025 19:37:42 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5149481#M535141 caesarome 2025-11-23T19:37:42Z