topic Re: Wifi not working in Broadband https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5149421#M535126 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543898">@Joana2</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /><STRONG>Bad weather;</STRONG> Adverse weather can also impact your broadband.</P> Sun, 23 Nov 2025 18:38:28 GMT Daniel0210 2025-11-23T18:38:28Z Wifi not working https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5149401#M535121 <P>Wifi isnt working.&nbsp;</P> Sun, 23 Nov 2025 18:15:34 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5149401#M535121 Joana2 2025-11-23T18:15:34Z Re: Wifi not working https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5149421#M535126 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543898">@Joana2</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /><STRONG>Bad weather;</STRONG> Adverse weather can also impact your broadband.</P> Sun, 23 Nov 2025 18:38:28 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5149421#M535126 Daniel0210 2025-11-23T18:38:28Z No wife having issues all week https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5153804#M536682 <P>Wifi keeps turning off &amp; keeps happening all week</P> Fri, 28 Nov 2025 11:10:09 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5153804#M536682 Joana2 2025-11-28T11:10:09Z Re: No wife having issues all week https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5153820#M536683 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543898">@Joana2</a>&nbsp;<BR />Edit:</P> <P>I've merged your post into the one you posted a few days ago. No need for a new thread as it just means duplicate responses.&nbsp;<BR /><BR /></P> <P>Did you contact Sky after the initial advice?&nbsp;</P> Fri, 28 Nov 2025 11:26:46 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5153820#M536683 Daniel0210 2025-11-28T11:26:46Z Re: No wife having issues all week https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5153821#M536684 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543898">@Joana2</a>&nbsp;Is it just wifi or is it the broadband internet, are ALL devices not getting anything?</P> Fri, 28 Nov 2025 11:23:10 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5153821#M536684 JimM1 2025-11-28T11:23:10Z