https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5149380#M535115 <P>Last Saturday 16th, we were flooded and lost all Sky connection to broadband &amp; sky glass tv. We have only just had it up and running today, Sunday 23rd, and now no connection yet again!! So fed up with this lack of broadband .</P> Sun, 23 Nov 2025 17:48:53 GMT Bugsy+and+Bonnie 2025-11-23T17:48:53Z https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5149380#M535115 <P>Last Saturday 16th, we were flooded and lost all Sky connection to broadband &amp; sky glass tv. We have only just had it up and running today, Sunday 23rd, and now no connection yet again!! So fed up with this lack of broadband .</P> Sun, 23 Nov 2025 17:48:53 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5149380#M535115 Bugsy+and+Bonnie 2025-11-23T17:48:53Z https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5149479#M535140 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2731556">@Bugsy+and+Bonnie</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 23 Nov 2025 19:36:40 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5149479#M535140 caesarome 2025-11-23T19:36:40Z