topic Re: WiFi not working in Broadband

WiFi not working

Jez07 — Sun, 23 Nov 2025 11:26:53 GMT

You fitted new fibre on Friday, made 4 phone calls, no WiFi in house unless next to box, I work from home no Crickry, rugby or photo fir 2 days service unacceptable

Re: WiFi not working

GD1 — Sun, 23 Nov 2025 11:32:39 GMT

@Jez07 You're not contacting Sky Customer service by posting here, this is a customer helps customer community.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi not working

Jez07 — Sun, 23 Nov 2025 11:35:08 GMT

Tried all this no WiFi in house tried calling no answer

Re: WiFi not working

Daniel0210 — Sun, 23 Nov 2025 11:38:25 GMT

@Jez07 wrote:

I work from home no Crickry, rugby or photo fir 2 days service unacceptable

@Jez07

What have Sky said in these four phone calls? If Sky have arranged an engineer Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.

Remember Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.