topic Re: NO BROADBAND in Broadband

NO BROADBAND

StaceyAllen — Sun, 23 Nov 2025 09:58:38 GMT

I have had no broadband for over 2days. I have checked app and says outage still I need to talk to a person. I am going round in circles. Sky customer service is nonexistent, I won't be renewing when my contract comes up.

Can anyone help?

Re: NO BROADBAND

GD1 — Sun, 23 Nov 2025 10:01:30 GMT

@StaceyAllen If there is an Outage calling Sky may not provide any answers as they are not responsible gor any fault fixes, a CSA can only guess at timescales.

Outages also won;t be repaired over a weekend as the SLA for fault is 2 working days from being reported

Re: NO BROADBAND

caesarome — Sun, 23 Nov 2025 10:02:39 GMT

@StaceyAllen

If there is an outage it will be for Openreach to fix and usually they aim to respond to such issues within 2 workig days so that doesn't include a Saturday or Sunday so I'm not sure what calling Sky would solve as it would not get it fixed by Openreach any quicker.

You might find updates are posted here:

https://www.sky.com/servicechecker