topic Re: No Internet connection in Broadband

No Internet connection

SueDraper — Sat, 22 Nov 2025 22:37:23 GMT

Ive turned router on and off at the wall, checked cables, it just stays red. Ive not Internet but it says i have broadband.

Re: No Internet connection

caesarome — Sat, 22 Nov 2025 22:45:57 GMT

@SueDraper

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No Internet connection

JimM1 — Sat, 22 Nov 2025 22:55:04 GMT

@SueDraper When you say router off/on at the wall do you mean the ONT Fibre connection Modem that is seperate from the sky Hub?

Having a RED light on that unit is always going to be bad news, the lights on it all have names, LOS Red is really bad, and Pon Red not as bad but still not good both are NO Internet connection back to the service customer either OR/CF ((Openreach/CityFibre))!