https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5148513#M534877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4542903">@Roy671</a>&nbsp;</P> <P>If this is your Sky Q box that is saying there is no internet connection are you other devices likes phones also showing no connection if so</P> <P>try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 22 Nov 2025 16:44:19 GMT caesarome 2025-11-22T16:44:19Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5148438#M534857 <P>I am unable to get anything other than normal programs and recordings, I have unplugged all devices and reset but same result. No internet connection</P> Sat, 22 Nov 2025 15:17:04 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5148438#M534857 Roy671 2025-11-22T15:17:04Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5148513#M534877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4542903">@Roy671</a>&nbsp;</P> <P>If this is your Sky Q box that is saying there is no internet connection are you other devices likes phones also showing no connection if so</P> <P>try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 22 Nov 2025 16:44:19 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5148513#M534877 caesarome 2025-11-22T16:44:19Z