topic Re: Advanced Broadband Options missing on MySky App in Broadband

Advanced Broadband Options missing on MySky App

GRS2025 — Sat, 22 Nov 2025 15:59:09 GMT

Hi, I've just switched to Sky Fullfibre broadband and I need to enable port forwarding. The help pages say that this is an option in the MySky App in the broadband tab. I can't find this option under the Broadband tab on the app. Can anyone advise on how to access this setting?

Re: Advanced Broadband Options missing on MySky App

TimmyBGood — Sat, 22 Nov 2025 16:29:55 GMT

@GRS2025 wrote:
Can anyone advise on how to access this setting?

Unfortunately the additional features in the My Sky app can be slow to populate.

Re: Advanced Broadband Options missing on MySky App

GRS2025 — Fri, 05 Dec 2025 11:05:06 GMT

It's been a few weeks now and the advance options are still not displayed in the My Sky App. I've followed the instructions on resetting the hub (https://www.sky.com/help/articles/set-up-hub-max-hub-app) but the advance controls have still not appeared. Does anyone know of a better way of enabling advanced options in the My Sky App?

Re: Advanced Broadband Options missing on MySky App

JimM1 — Fri, 05 Dec 2025 11:24:38 GMT

@GRS2025 You may just have an account issue, so it's a call to sky and have someone in Customer Service take a look and see what is going on with it!