topic Re: WiFi dropping in Broadband

WiFi dropping

Spen34 — Sat, 22 Nov 2025 07:54:36 GMT

Our WiFi keeps dropping out,we've had 3-4 engineer visits & almost every time the next one says the other did something wrong,we've now got a new router & 3 boosters but still happens,been upgraded to gigifast & openreach have checked the incoming but still ongoing,none of the engineers have suggested anything new but says they adjusted this & that and will all be ok but no happening again,getting to the point of think we need to change providers,anyone got any suggestions please ??

Re: WiFi dropping

caesarome — Sat, 22 Nov 2025 09:38:58 GMT

@Spen34

All you can do is to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: WiFi dropping

JimM1 — Sat, 22 Nov 2025 11:10:57 GMT

@Spen34 Have you managed to establish that it is JUST the wireless wifi signal that folds back and dissappears from operation, all devices some devices etc, when you run a sky Max hub and 3 pods for operation then you a relying on a steady mesh operation to function, and ANY or ONE single device can cause a WiFi network to go nut's and cause all kinds off problems....

Intermittent faults are bad and logical choices have to be made, the all pod's off is the first, see how the sky Max Hub works on it's own, and yes the BUT all my home is not going to have the wifi is a HUGE pain but that may just have to be the way!

I Fought a Samsung A54 phone for over a month, symptom was the download would drop back to 12Mb/s speed and once there would never ever recover, the quick fix was wireless off wait 5 seconds wireless back on phone only and good to go until the next time, only my Samsung the wifes was fine, now not a phone person so not going to mess anything up, end off it all was wireless wifi signal although i thought NO WAY thats bad or weak, i just bought another AP, stuck it were the Samsung phone is and BANG not once in the last 4 months has it ever done it again....