Broadband down in Bury

Twopants68 — Sat, 22 Nov 2025 10:31:31 GMT

Hi, I have "Supefrast" Broadband, is anyone else's wi fi completely dead in the Bury/ Greater Manchester area? I'm getting no signal whatsoever... I also had a new hub delivered this week but still no green light. I've got an engineer coming next week but I just wondered if it was off anywhere else.

Thank you

Re: Broadband down in Bury

Daniel0210 — Sat, 22 Nov 2025 10:34:54 GMT

@Twopants68
At any given time there might be thousands of customers without broadband. Sky have in excess of 7 million broadband customers so there's always likely to be faults or outages.

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

Re: Broadband down in Bury

Twopants68 — Sat, 22 Nov 2025 10:47:59 GMT

Thank you, it does say there's an outage, it's been like that for a few days now but I've not had any correspondence from Sky, I usually get a text or something. Probably no point in an engineer coming.

I've got offers from Virgin on standby as the can provide fibre on my block and Sky can't

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