topic Re: Need an agent in Broadband

Need an agent

GaryRobson — Fri, 21 Nov 2025 15:13:59 GMT

Hi, I’ve just switched from BT to Sky, but BT is charging me an early cancellation fee of £166.75. Will Sky contact BT about this?

Re: Need an agent

Daniel0210 — Fri, 21 Nov 2025 15:32:40 GMT

@GaryRobson

Did you arrange the transfer by One Touch Switching? If you have you need to initially pay BT.

Re: Need an agent

JimM1 — Fri, 21 Nov 2025 15:59:58 GMT

@GaryRobson as @Daniel0210 does point out the final BT bill is all down to you, and you pay it and if sky and you have agreement they will cover you to the sum off £100 for the early BT termination once you comply with all the things you have to do! The sky help below for you!

Credit for switching your TV or broadband to Sky | Sky Help | Sky.com | Sky Help | Sky.com

Re: Need an agent

TimmyBGood — Fri, 21 Nov 2025 17:51:02 GMT

@JimM1 wrote:

@GaryRobson as @Daniel0210 does point out the final BT bill is all down to you, and you pay it and if sky and you have agreement they will cover you to the sum off £100 for the early BT termination once you comply with all the things you have to do!

It's recently been revised:

Upto £100 for television

Up to £200 for broadband

Up to £300 for both broadband and television

Paid as a credit in the Sky account once proof has been provided and accepted.

Re: Need an agent

Daniel0210 — Fri, 21 Nov 2025 17:56:22 GMT

@GaryRobson

This link explains the process

https://www.sky.com/help/articles/switching-credit-offer