topic Internet dropping continously, red alarm light in Broadband

Internet dropping continously, red alarm light

sodo7968 — Fri, 21 Nov 2025 14:38:43 GMT

My internet keeps dropping, I can't take calls or watch anything.

There has been a red alarm light on my wall unit for 2 days. Restarting multiple times has not helped.

Re: Internet dropping continously, red alarm light

JimM1 — Fri, 21 Nov 2025 15:44:50 GMT

@sodo7968 The Red alarm light is the one, have a look at the link below you may be able to see by now if area wide fault!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Re: Internet dropping continously, red alarm light

sodo7968 — Fri, 21 Nov 2025 16:52:03 GMT

I checked this already numerous times. No faults reported.