topic Re: WiFi was working now it’s not in Broadband

WiFi was working now it’s not

Georgia123321 — Fri, 21 Nov 2025 12:10:09 GMT

At 8 am the WiFi was working all good and well but as it's got to noon it's just all of a sudden just stopped working and the little box connected to the WiFi the PON light is red

Re: WiFi was working now it’s not

caesarome — Fri, 21 Nov 2025 13:25:12 GMT

@Georgia123321

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi was working now it’s not

Rikkiii — Fri, 21 Nov 2025 13:30:51 GMT

Same for me, so annoying! Rang them yesterday and was told it will take a week to sort out!

Re: WiFi was working now it’s not

LDM56 — Fri, 21 Nov 2025 14:10:46 GMT

That's the same as mine - I have no lights on at all now