topic Re: Broadband contract in Broadband

Broadband contract

Christine521 — Fri, 21 Nov 2025 09:16:18 GMT

Values team unable to renew broadband contract as glitch in the system. Being fobbed off by Complaints dept.

Unable to renew on app as well

Being going on since September

Re: Broadband contract

GD1 — Fri, 21 Nov 2025 09:29:54 GMT

@Christine521 In case you're not aware you're only talling other customers and as such there isn't much we can do in this case.

Re: Broadband contract

Christine521 — Fri, 21 Nov 2025 09:38:36 GMT

Just wanted to know if anyone else has had this problem.

Re: Broadband contract

JimM1 — Fri, 21 Nov 2025 10:52:10 GMT

@Christine521 Deals are way harder to get especially when trying to do it online is more than likely a NO, and Customer Service may just not have the ability to help override the package/price that you would like!

Re: Broadband contract

Christine521 — Fri, 21 Nov 2025 11:23:08 GMT

Thanks for reply. Accepted package with values team but they cannot activate broadband deal due to glitch. Just wondered if anyone se had this problem?

Re: Broadband contract

JimM1 — Fri, 21 Nov 2025 11:28:16 GMT

@Christine521 Could be anything, no doubt sky will sort it out!