https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5147330#M534498 <P>Wifi is not working it is actuve from today and got a message saying itss actuve. When we were checking we dont have a purple end to connect. Both the ends are yellow</P> Fri, 21 Nov 2025 08:47:14 GMT AmalaKuriakkose 2025-11-21T08:47:14Z https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5147330#M534498 <P>Wifi is not working it is actuve from today and got a message saying itss actuve. When we were checking we dont have a purple end to connect. Both the ends are yellow</P> Fri, 21 Nov 2025 08:47:14 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5147330#M534498 AmalaKuriakkose 2025-11-21T08:47:14Z https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5147414#M534526 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541561">@AmalaKuriakkose</a>&nbsp;The info supplied is to try and cover all types off connection in the home, so if you have a OR Openreach Master socket then the Purple ends are used, if you have a FF Full Fibre connection and a ONT fitted, the Yellow cable ends apply and the Purple is NOT used. Linked below is the Electronic version for connecting which ever way and whatever sky Hub you have!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank" rel="noopener">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P> Fri, 21 Nov 2025 10:37:01 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5147414#M534526 JimM1 2025-11-21T10:37:01Z