https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5147258#M534473 <P>I have no internet connection I have followed all steps and it is still not connecting. This keeps on happening.</P> Fri, 21 Nov 2025 06:55:46 GMT Vik8 2025-11-21T06:55:46Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5147258#M534473 <P>I have no internet connection I have followed all steps and it is still not connecting. This keeps on happening.</P> Fri, 21 Nov 2025 06:55:46 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5147258#M534473 Vik8 2025-11-21T06:55:46Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5147273#M534480 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541498">@Vik8</a>&nbsp;if the hub is showing it is losing its connection (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) repeatedly and tge service checker is not offering help call Sky and discuss the problem with them. If you have reported outages in the past with similar symptoms ensure the agent picks that up. </P> <P>&nbsp;</P> <P>Partial fibre lines can be unstable so that issues like bad weather can cause the connection to fail. Openreach usexautomatic systems to stabilise the connection by making small changes which lower the speed in steps which usually works but where it doesnt they should send an engineer to check the line. Sometimes simply tightening a joint sorts the issue. However given the limited life of partial fibre they are reluctant to do much more.</P> <P>&nbsp;</P> <P>Full fibre is far more reliable but faults can still happen.</P> Fri, 21 Nov 2025 07:28:25 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5147273#M534480 Chrisee 2025-11-21T07:28:25Z