topic Re: Wifi has gone down wont work in Broadband

Wifi has gone down wont work

Cmcxdbehw — Fri, 21 Nov 2025 00:56:56 GMT

Our wifi has gone down for 30minutes so far ive turnt the router off and on still not working

Re: Wifi has gone down wont work

Neil_61 — Fri, 21 Nov 2025 01:42:50 GMT

The TV said my WIFI was down, but my router shows 4 green lights ?

Re: Wifi has gone down wont work

Jwills77 — Fri, 21 Nov 2025 01:58:45 GMT

Same in Grays - all lights on router on but WiFi won't work.

Re: Wifi has gone down wont work

caesarome — Fri, 21 Nov 2025 05:38:22 GMT

@Jwills77 @Cmcxdbehw @Neil_61

When it is down after midnight to around 6am then it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start