topic Re: WiFi not working in Broadband

WiFi not working

Dan250 — Fri, 21 Nov 2025 00:35:13 GMT

WiFi stopped working, red light on hub (voice)

red light on open reach box (LOS)

Re: WiFi not working

amys96 — Fri, 21 Nov 2025 00:40:18 GMT

i'm the same and not to sure why. have tried turning it off and back on again but that didn't seem to help

Re: WiFi not working

Megan143 — Fri, 21 Nov 2025 00:41:29 GMT

I think a lot of us are having the same issue

Re: WiFi not working

Twig2025 — Fri, 21 Nov 2025 00:44:42 GMT

Sky say no problem in my area, EH17, but I have no connection to the internet. Tried off/on and now router is flashing green light

Re: WiFi not working

Dan250 — Fri, 21 Nov 2025 00:47:20 GMT

I'm back on now

Re: WiFi not working

Lanakillian — Fri, 21 Nov 2025 00:47:51 GMT

It's all back up and running again guys

Re: WiFi not working

Mix0182 — Fri, 21 Nov 2025 01:25:03 GMT

Mines been down in becley for about 20 mins. Was yours off for long? Hoping uts not hours again, don't have access to any other tv or anything.

Re: WiFi not working

caesarome — Fri, 21 Nov 2025 05:39:32 GMT

When it is down after midnight to around 6am then it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start