https://helpforum.sky.com/t5/Broadband/Down-again/m-p/5147165#M534395 <P>Reset fibre box input box and router several times</P><P>LOS light solid red on fibre input box and cannot be reset</P><P>tell tale signs of connection issues over last few dats are phones pinging when connection drops happening over last week or so</P><P>not happy that when calling 150 getting no response</P><P>will call back in the morning</P> Fri, 21 Nov 2025 00:47:33 GMT Tony204 2025-11-21T00:47:33Z https://helpforum.sky.com/t5/Broadband/Down-again/m-p/5147165#M534395 <P>Reset fibre box input box and router several times</P><P>LOS light solid red on fibre input box and cannot be reset</P><P>tell tale signs of connection issues over last few dats are phones pinging when connection drops happening over last week or so</P><P>not happy that when calling 150 getting no response</P><P>will call back in the morning</P> Fri, 21 Nov 2025 00:47:33 GMT https://helpforum.sky.com/t5/Broadband/Down-again/m-p/5147165#M534395 Tony204 2025-11-21T00:47:33Z https://helpforum.sky.com/t5/Broadband/Down-again/m-p/5147227#M534447 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3379976">@Tony204</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place.</P> <P>&nbsp;</P> <P>If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Fri, 21 Nov 2025 05:52:59 GMT https://helpforum.sky.com/t5/Broadband/Down-again/m-p/5147227#M534447 caesarome 2025-11-21T05:52:59Z