https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5147089#M534348 <P>No internet for at least the last hour.&nbsp;<BR /><BR /></P><P>the broadband and WiFi check on MySky says everything is working fine but it clearly isn't.&nbsp;<BR /><BR /></P><P>I have tried turning my router on and off but it's no different.&nbsp;</P> Thu, 20 Nov 2025 22:07:04 GMT Dave02672 2025-11-20T22:07:04Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5147089#M534348 <P>No internet for at least the last hour.&nbsp;<BR /><BR /></P><P>the broadband and WiFi check on MySky says everything is working fine but it clearly isn't.&nbsp;<BR /><BR /></P><P>I have tried turning my router on and off but it's no different.&nbsp;</P> Thu, 20 Nov 2025 22:07:04 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5147089#M534348 Dave02672 2025-11-20T22:07:04Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5147092#M534349 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3696958">@Dave02672</a>&nbsp;wrote:<BR /> <P>the broadband and WiFi check on MySky says everything is working fine but it clearly isn't.&nbsp;</P> <HR /></BLOCKQUOTE> <P>The checker isn't the quickest as picking up a fault so it is worth running it again later if you can in the meantime try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 20 Nov 2025 22:10:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5147092#M534349 caesarome 2025-11-20T22:10:27Z