Green flashing light

Claire354 — Thu, 20 Nov 2025 20:44:46 GMT

I've been waiting to speak to a sky technician for nearly 3 hours now - I've rebooted, reconnected etc numerous times - i suddenly lost connection for no discernible reason- no bad weather near me.

any help anywhere ? And why the wait ? - so frustrating - I need to work tomorrow - Wry stressful

Re: Green flashing light

Daniel0210 — Thu, 20 Nov 2025 20:54:16 GMT

@Claire354
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

Re: Green flashing light

JimM1 — Thu, 20 Nov 2025 21:24:59 GMT

@Claire354 Hopefully you are aware sky customer service is 8am to 8pm also?

topic Re: Green flashing light in Broadband

Green flashing light

Re: Green flashing light

Re: Green flashing light