https://helpforum.sky.com/t5/Broadband/Internet-not-connecting/m-p/5147002#M534314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541174">@Gemma238</a>&nbsp;See the link below if it helps you!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and if not as above then below.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Thu, 20 Nov 2025 19:57:10 GMT JimM1 2025-11-20T19:57:10Z https://helpforum.sky.com/t5/Broadband/Internet-not-connecting/m-p/5147000#M534313 <P>To won't connect to broadband&nbsp;</P> Thu, 20 Nov 2025 19:52:38 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-connecting/m-p/5147000#M534313 Gemma238 2025-11-20T19:52:38Z https://helpforum.sky.com/t5/Broadband/Internet-not-connecting/m-p/5147002#M534314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541174">@Gemma238</a>&nbsp;See the link below if it helps you!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and if not as above then below.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Thu, 20 Nov 2025 19:57:10 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-connecting/m-p/5147002#M534314 JimM1 2025-11-20T19:57:10Z