https://helpforum.sky.com/t5/Broadband/Hisense-apps-not-connecting/m-p/5146919#M534292 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4540940">@Sme1</a>&nbsp;there is no optimisation setting on Sky hubs. I would fully reboot the TV by turning the mains off until the power led goes out. That alone often sorts issues like these. If it doesnt tgere is not much you can do except check the setting for Sky's Broadband Shield in the My Sky app as if set to a low age it can block certain apps.</P> Thu, 20 Nov 2025 18:16:53 GMT Chrisee 2025-11-20T18:16:53Z https://helpforum.sky.com/t5/Broadband/Hisense-apps-not-connecting/m-p/5146820#M534264 <P>My YouTube Amazon and even TV apps don't connect to the Internet even though my TV shows an internet connection is present I've checked on chat GPT and it says I need to turn off my optimization to get these to work does anyone know how I can do this?&nbsp;</P> Thu, 20 Nov 2025 16:27:17 GMT https://helpforum.sky.com/t5/Broadband/Hisense-apps-not-connecting/m-p/5146820#M534264 Sme1 2025-11-20T16:27:17Z https://helpforum.sky.com/t5/Broadband/Hisense-apps-not-connecting/m-p/5146919#M534292 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4540940">@Sme1</a>&nbsp;there is no optimisation setting on Sky hubs. I would fully reboot the TV by turning the mains off until the power led goes out. That alone often sorts issues like these. If it doesnt tgere is not much you can do except check the setting for Sky's Broadband Shield in the My Sky app as if set to a low age it can block certain apps.</P> Thu, 20 Nov 2025 18:16:53 GMT https://helpforum.sky.com/t5/Broadband/Hisense-apps-not-connecting/m-p/5146919#M534292 Chrisee 2025-11-20T18:16:53Z