topic Re: Poor wifi in Broadband

Poor wifi

DarrenT12345 — Thu, 20 Nov 2025 16:56:24 GMT

very poor wifi in house all test say its ok but wifi dips in and out and current download speed wired is 200mps wireless is around 30mps this is very poor when installed the technicain wasnt very helpful can someone please call me as i feel the service i was offered i am not getting if this cannot be resolved i shall be looking to get out of my contract

Re: Poor wifi

caesarome — Thu, 20 Nov 2025 17:32:40 GMT

@DarrenT12345

Nobody will call you due to you posting here as this is where customers help each other.

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Poor wifi

JimM1 — Thu, 20 Nov 2025 18:11:50 GMT

@DarrenT12345 Some sky info from the help and another which may assist you!

https://www.sky.com/help/articles/broadband-speeds-explained

And for speed related issues good read.
https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gbps.html