https://helpforum.sky.com/t5/Broadband/no-Internet-connection/m-p/5146898#M534284 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4540981">@NotConnected</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 20 Nov 2025 17:31:36 GMT caesarome 2025-11-20T17:31:36Z https://helpforum.sky.com/t5/Broadband/no-Internet-connection/m-p/5146864#M534278 <P>I have paid for Sky fibre but I have no Internet connection.&nbsp; I have restarted the router but it still has 3 green lights and 1 red light.</P> Thu, 20 Nov 2025 17:03:27 GMT https://helpforum.sky.com/t5/Broadband/no-Internet-connection/m-p/5146864#M534278 NotConnected 2025-11-20T17:03:27Z https://helpforum.sky.com/t5/Broadband/no-Internet-connection/m-p/5146898#M534284 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4540981">@NotConnected</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 20 Nov 2025 17:31:36 GMT https://helpforum.sky.com/t5/Broadband/no-Internet-connection/m-p/5146898#M534284 caesarome 2025-11-20T17:31:36Z