topic Re: Wifi off in Broadband

Connection issues

NigelPhillips — Wed, 19 Nov 2025 07:14:28 GMT

no sky broadband please helpme

Wifi off

Eileenbsky — Wed, 19 Nov 2025 01:01:44 GMT

Box has no internet light , orange voice light , service checker says everything ok but not only person reporting this issue

Re: Wifi off

DC175 — Wed, 19 Nov 2025 01:08:13 GMT

Same issue here

Re: Wifi off

Wolves_Hero — Wed, 19 Nov 2025 02:18:29 GMT

Same here Wolverhampton cut off 2 times. I use 5G network on mobile with hotspot WiFi connected to my PC, lucky 26Gb data left

Re: Wifi off

Damienxxx — Wed, 19 Nov 2025 02:30:39 GMT

Same from this evening in Watford and now Skymobile is down

Re: Wifi off

Connor3421 — Wed, 19 Nov 2025 03:55:48 GMT

Same in Hertfordshire i think it's the whole uk lol ridiculous

Re: Wifi off

DanielleB1 — Wed, 19 Nov 2025 04:23:51 GMT

Down here in Newcastle. Box is flashing green and no internet connection but sky say there's no connection issues... brilliant

Re: Wifi off

Daniel0210 — Wed, 19 Nov 2025 04:53:24 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. You don't receive advance notification of this from Sky or Openreach. Hopefully it'll be back up and running before 7am.

Re: Connection issues

Chazzle — Wed, 19 Nov 2025 07:23:43 GMT

Same issue for me - orange light in internet and voice.

Can we get confirmation on whether this is an outage?

Re: Connection issues

AC1305 — Wed, 19 Nov 2025 07:37:36 GMT

Hi. Same issue for me too

Re: Connection issues

Chrisee — Wed, 19 Nov 2025 07:47:08 GMT

@AC1305 @NigelPhillips @Chazzle same advice check the lights on the hub see https://www.sky.com/help/articles/hub-lights-explained-start if thst indicates the hub has lost its connection and a simpke rebootvdoesn't sort it there is a fault. Running the service checker in the My Sky app overca mobile connection will tell you if Sky arexaware of a fault local to you. If it doesnt call Sky to report the issue so it can be checked out.

Re: Connection issues

Manchester1999 — Wed, 19 Nov 2025 08:10:06 GMT

My Internet isn't working iv done all the tests unplugged the router and despite it coming back on for 10 minutes it's off again

Re: Connection issues

KatieH3 — Wed, 19 Nov 2025 08:18:55 GMT

Also all tests say ok and no outage, same problem keeps dropping

Re: Connection issues

Ikkleruby — Wed, 19 Nov 2025 08:44:39 GMT

I'm in Greater Manchester. It's 8.43am and we've not had WiFi all morning. Anyone know if sky are still denying there's an issue?

Re: Connection issues

AC1305 — Wed, 19 Nov 2025 08:50:14 GMT

I'm in the London area and I have done all the checks and rebooted. Nothing. Showing as No outage in area

Re: Connection issues

jules090971 — Wed, 19 Nov 2025 08:50:50 GMT

Same here in York. Green light on hub but says service is ok

Re: Connection issues

AC1305 — Wed, 19 Nov 2025 08:54:01 GMT

I have the amber light on where it says 'voice' on the hub

Re: Wifi off

jules090971 — Wed, 19 Nov 2025 08:55:14 GMT

Same in York. Green light on but can't connect

Re: Wifi off

Ashst16 — Wed, 19 Nov 2025 09:02:01 GMT

Box green but no internet connection on devices!!

anyone got it fixed?

Re: Connection issues

KatieH3 — Wed, 19 Nov 2025 09:11:07 GMT

Phoned sky and recorded message says been known problem in area and now fixed, but technical team will look into it and respond within 3 days 😂 been dropping out since 7am, and working from home, fingers crossed it's hopefully fixed now. Strange seems to be affecting all areas and no outages reported.