Openreach device LOS red light

SyedAliNawab — Thu, 20 Nov 2025 00:50:37 GMT

My device inside home which is openreach device on wall. Its LOS light is red. And i think its an external issue and SKY OR OPENREACH need to fix that issue ASAP please

regards

Ali

Re: Openreach device LOS red light

caesarome — Thu, 20 Nov 2025 09:51:09 GMT

@SyedAliNawab

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Openreach device LOS red light in Broadband

Openreach device LOS red light

Re: Openreach device LOS red light