https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5146230#M534037 <P>WiFi is not working, says I'm not connected&nbsp;</P><P>&nbsp;</P><P>the router has a solid red light?</P> Thu, 20 Nov 2025 00:43:15 GMT rj451 2025-11-20T00:43:15Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5146230#M534037 <P>WiFi is not working, says I'm not connected&nbsp;</P><P>&nbsp;</P><P>the router has a solid red light?</P> Thu, 20 Nov 2025 00:43:15 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5146230#M534037 rj451 2025-11-20T00:43:15Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5146466#M534167 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4540311">@rj451</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 20 Nov 2025 09:51:38 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5146466#M534167 caesarome 2025-11-20T09:51:38Z