topic Can't connect to the network in Broadband

Can't connect to the network

Simplesimon_ — Wed, 19 Nov 2025 23:35:04 GMT

All checks are coming back good but no devices will connect to the network, every single device has been kicked off the network

Re: Can't connect to the network

caesarome — Thu, 20 Nov 2025 09:52:40 GMT

@Simplesimon_

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.