No internet

Tiz — Wed, 19 Nov 2025 13:51:06 GMT

Voice light in orange and have no broadband

Re: No internet

Daniel0210 — Wed, 19 Nov 2025 13:56:53 GMT

@Tiz
It's the same advice as provided to you in June and July this year.

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

Re: No internet

Tiz — Wed, 19 Nov 2025 23:03:51 GMT

WiFi still down and I was informed by sky that there is an outage in my area and it should be fixed today however WiFi still down and now its been updated showing there is no outage in the area

Re: No internet

Daniel0210 — Thu, 20 Nov 2025 03:13:15 GMT

@Tiz wrote:

and it should be fixed today

@Tiz

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.

topic Re: No internet in Broadband

No internet

Re: No internet

Re: No internet

Re: No internet