topic Re: Sky Broadband Shield in Broadband

Sky Broadband Shield

jack091991 — Thu, 18 Sep 2025 11:18:41 GMT

Hello,

I am unable to log into Sky broadband shield. I have spoken to sky on three separate occasions.

1 st call) They didnt understand what I was asking so she just turned Sky shield off.

2nd call) He said that he will send out a new hub as it was definitely something to do with that - Guess what? Didnt work!

3rd call) He didnt know but sent a message to technical and he sent me a text yesterday with no option to reply - To delete the sky app on my phone, reinstall and it should work - Guess what? Didnt work!

It isnt just on the sky app anyway and I explained that, its on all browsers. I have tried different devices and each time it says Sorry, something went wrong, please try again later.

Sky - Can you get someone to look into this please. I have never been able to access it and I need to, to block certain sites. I havent got an hour to waste each time when I speak to you, it just needs to be sorted.

I have cleared cache, cookies, different devices, different browsers - All with the same error message.

The last person I spoke to at Sky was Alex but as I said when he text me, he didnt give me an option to response and hasnt followed up with a call to check if it working.

Thank you

Re: Sky Broadband Shield

caesarome — Thu, 18 Sep 2025 11:21:14 GMT

@jack091991

This is a customer helps custom,er forum so you are not talking to Sky so a few questions:

When did you go live with Sky Broadband ?

What is happening when you try to access the broadband shield ?

Re: Sky Broadband Shield

jack091991 — Wed, 19 Nov 2025 20:32:24 GMT

Hello,

I started sky broadband in march 2025 and when I go onto the broadshield shield, it's says Sorry, something went wrong, please try again.

thanks

Re: Sky Broadband Shield

JimM1 — Wed, 19 Nov 2025 20:47:33 GMT

@jack091991 Call sky and have them take a look at your product to the account!

Re: Sky Broadband Shield

jack091991 — Sun, 23 Nov 2025 18:10:35 GMT

Tried calling several times. Spoken to multiple people, still not fixed

Re: Sky Broadband Shield

JimM1 — Sun, 23 Nov 2025 18:59:57 GMT

@jack091991 Only thing i can say is i use windows 10/11, ms edge as my browser, get to my account no problem see both my Broadband and my Mobile phone account fine, all the details are correct when i look at my profile, and when i click on products, see all 3 lined up, select the Broadband Shield and it opens up fine, got it disabled my end as do not need, use any off the features!

Attached the two screen shot's below once cleared for viewing you should be able to see them!

Product pageSelected Broadband Shield