Broadband down again

Jo9191 — Wed, 19 Nov 2025 19:48:44 GMT

Broadband down again for the second time today 19.48

Re: Broadband down again

Daniel0210 — Wed, 19 Nov 2025 19:52:39 GMT

@Jo9191
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

Re: Broadband down again

Jo9191 — Wed, 19 Nov 2025 19:56:57 GMT

Hi ... Thanks for the advice, I've checked no issues apparently but my Sky app is down, devices at home not connecting, hopefully it'll solve itself soon enough 😌

topic Broadband down again in Broadband

Broadband down again

Re: Broadband down again

Re: Broadband down again