topic Re: Sky Hub Delivery - Empty Box? in Broadband

Sky Hub Delivery - Empty Box?

Simmy9104 — Wed, 19 Nov 2025 14:31:33 GMT

I received my sky hub delivery on Saturday and had the engineer come out today to get set up for activation. When ive opened the box thats meant to contain my sky hub, its empty. Trying to phone through to customer services and using the chat bot to explain is driving me insane. Does anyone have an email address for customer service?

Re: Sky Hub Delivery - Empty Box?

GD1 — Wed, 19 Nov 2025 14:35:16 GMT

@Simmy9104 SKy don't use email to contact them, you'll need to pesrists wikth calling.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Sky Hub Delivery - Empty Box?

Simmy9104 — Wed, 19 Nov 2025 14:44:39 GMT

Thanks mate, its definitely this scottish accent of mine, probably combined with the fact ive barely got a voice right now 😂 I'll persist with the phone calls after work

Re: Sky Hub Delivery - Empty Box?

JimM1 — Wed, 19 Nov 2025 14:54:31 GMT

@Simmy9104 8am to 8pm to speak with customer service!