topic Broadband Kit Delivery Date in Broadband

Broadband Kit Delivery Date

JohnK7 — Wed, 19 Nov 2025 14:19:10 GMT

I'm a new Sky broadband customer. I need to amend the delivery date of the broadband equipment. On following the email link sent by Sky, I'm unable to complete the setup of my sky account on the Sky App as I have no 12 digit sky code and the alternative of providing the last 6 digits of my bank account doesn't work as they're not recognised. Any suggestions welcome.

Re: Broadband Kit Delivery Date

JimM1 — Wed, 19 Nov 2025 14:48:34 GMT

@JohnK7 Call sky direct!

Re: Broadband Kit Delivery Date

JohnK7 — Wed, 19 Nov 2025 15:25:00 GMT

Thanks Jim, never thought of that!!!

Re: Broadband Kit Delivery Date

Volkanersoy — Mon, 17 Aug 2026 19:31:27 GMT

Hı there I got same problem I switched to sky broadband 3 days ago I got email like next Sunday my broadband will activate but when I try to tracking to my order app requires account number but I haven't got any number just wondering how I can check my order status or when I got broadband hub I hope you solved your issue

Re: Broadband Kit Delivery Date

Chrisee — Mon, 17 Aug 2026 20:19:13 GMT

@Volkanersoy the hub should arrive by post a couple if days before activation.