Intermittent connection and poor internet.

Goodman — Tue, 18 Nov 2025 23:08:02 GMT

Over the past 48 hours we have been getting irregular connect to our Wi-Fi router, however the router has always had the green light on. But on all devises connected the internet keeps disconnecting.

on top of that when we are connected to the internet it is extremely poor and struggles to load webpages at times.

i have run a check on issues and broadband speed via the sky website but it says there are no issues at all, the router is fine and we have ultra finer connection with high download speeds.

something is clearly wrong but nothing is adding up to a clear issue. There must be a larger issue as other people on this form today have said similar things.

Re: Intermittent connection and poor internet.

caesarome — Wed, 19 Nov 2025 05:33:38 GMT

@Goodman

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

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Intermittent connection and poor internet.

Re: Intermittent connection and poor internet.