Internet is down Emerson Valley

Internetisout1 — Wed, 19 Nov 2025 01:08:48 GMT

Looks like Internet is down again,even though lights are green and it shows like there is no issues whatsoever,but we have no connection to Internet.

Re: Internet is down Emerson Valley

RobMK — Wed, 19 Nov 2025 01:15:36 GMT

My router just stopped working also in netherfield. Light 2 and 4 orange. Reset router and now 1 and 3 green light 2 off and light 4 orange. Website shows no issues

Re: Internet is down Emerson Valley

Daniel0210 — Wed, 19 Nov 2025 04:40:31 GMT

@Internetisout1 @RobMK
When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

If it's not, even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

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Internet is down Emerson Valley

Re: Internet is down Emerson Valley

Re: Internet is down Emerson Valley