No internet kilmarnock

Scooby_guy — Wed, 19 Nov 2025 00:49:05 GMT

Powered off and on to reset router but till no internet. My sky app says it's all good but when I turn my mobile data off and connect to my WiFi the app doesn't load cause I have no internet. The green light for internet is s not lit on my router only green for power and WiFi and orange for voice. Lost connection at 11pm

Re: No internet kilmarnock

Daniel0210 — Wed, 19 Nov 2025 04:35:39 GMT

@Scooby_guy wrote:
Lost connection at 11pm

@Scooby_guy

A bit early for essential overnight maintenance.

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

topic No internet kilmarnock in Broadband

No internet kilmarnock

Re: No internet kilmarnock